Delivery Policy

Delivery Policy


Business Orders

We are currently delivering to businesses only in the destinations listed below. 

If you have any queries, or are interested in ordering from a destination we are not currently supporting please contact our Customer Service Team on who will be happy to look at how we can accommodate your requirements.

Consumer Orders

COMING SOON – We are not currently selling direct to consumers.  We will update this information as soon as this changes.

How do I track my delivery?

When you order through our website, it is important to ensure that you give us the correct email address, as all updates and tracking information regarding your delivery will be sent through on that given email. This information will include how to track your delivery.

You can also see your despatch and tracking information by logging onto your Medusa 19 account on our website by viewing existing orders.

Destinations we ship to

We currently ship to the countries below. Shipping charges are per box of 200. Orders of less than 200 will be charged at the same rates as 1 box of 200.

Keep an eye on our website as new destinations will be added soon including USA and other international destinations.

United Kingdom : £5 / €6


Europe Zone A : £14 / €15

Includes Ireland ,Belgium,  Denmark, France, Germany, Luxembourg, The Netherlands


Europe Zone B : £18 / €20

Includes Spain (Mainland and Balearics) and Italy


Europe Zone C : £22 / €25

Includes Austria, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Poland, Slovakia, Slovenia, Sweden, Switzerland, Portugal


Europe Zone D : £28 / €30

Includes Romania, Croatia, Bulgaria, Turkey